Missed Appointment Policy
No-shows, late shows and cancellations inconvenience those individuals who need access to veterinary care. We would like to remind you of our policy regarding missed appointments.
A missed appointment is when you fail to show up for an appointment without a phone call, or cancel without at least 24-hour notice.
Cancellation of an Appointment
In order to be respectful of the medical needs of other patients, please be courteous and call our office promptly if you are unable to show up for an appointment. This time will be reallocated to someone who is in need of treatment. If it is necessary to cancel your scheduled appointment, we require that you call at least 24 hours in advance. Appointments are in high demand, and your early cancellation will allow another patient access to timely veterinary care.
How to Cancel Your Appointment: To cancel your appointment, please call (401) 615-2200 or e-mail email@example.com. If you do not reach the receptionist, you may leave a detailed message on our voice mail. If you would like to reschedule your appointment, please leave your name and phone number. We will return your call promptly.
Late Cancellations: A cancellation is considered to be late when the appointment is cancelled without a 24 hour advance notice.
Appointment No Show Policy: A “no-show” is a client who misses an appointment without cancelling it. A failure to be present at the time of a scheduled appointment will be recorded in the patient’s chart as a “no-show”. This includes arriving 15 minutes after your scheduled appointment.
We follow a three strike rule. The first and second time there is a “no-show” or late cancellation there will be no charge to the client. A 3rd occurrence will result in you being required to pre-pay for all appointments in the future.
Surgery Appointment No Show Policy: A surgery or dental "no-show" is a client who misses a surgery/dental appointment without providing 24 hours notice of cancellation. If this occurs you will be required to pre-pay in order to schedule a future surgery or dental procedure.